Privacy Policy

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, business name, job role, and billing details that you voluntarily provide when contacting us, booking a demo, submitting a lead form, or purchasing services.
• Usage Data: IP address, browser type, pages visited, time spent on pages, and other diagnostic data collected automatically through cookies and analytics tools.
• Communication Data: Records of correspondence when you contact us via email, forms, or scheduled calls.
• AI Interaction Data: When you interact with our AI voice or chat agents, we may collect voice recordings, transcripts, chat logs, and associated metadata for quality assurance and service improvement.

2. How We Use Your Information

• To provide, operate, and maintain the Pran.ai Platform and our services.
• To process transactions and send related information such as invoices and confirmations.
• To communicate with you about projects, service updates, and promotional offers (with your consent).
• To improve our website, AI agents, and user experience.
• To train and enhance our AI models using anonymised and aggregated interaction data.
• To comply with legal obligations and resolve disputes.

3. Session & Analytics Data

We use third-party analytics tools to collect data regarding your interaction with our website. This includes capturing session recordings, device information, and engagement metrics to improve our platform's user experience.

We use the following analytics tools:

• Google Analytics: Collects anonymised usage data such as pages visited, session duration, and device type.
• PostHog: Collects product analytics data including page views, feature usage, and session replays to help us improve our website. Data is processed by PostHog, Inc.

You may withdraw consent at any time by clearing your browser cookies and revisiting the site, or by using your browser settings to block cookies.

4. Artificial Intelligence & Communications

By providing your phone number and opting in via our contact or lead capture forms, you explicitly consent to receive communications from Fluxenta Technologies and its product Pran.ai. This may include qualification and scheduling calls conducted by our proprietary AI voice agents. These AI-driven calls are recorded, transcribed, and analysed solely for the purpose of quality assurance, lead qualification, and improving our customer service.

You may opt out of AI communications at any time by stating so during the call or by contacting us at founder@pranai.cloud.

5. Data Sharing & Disclosure

• We do not sell, trade, or rent your personal information to third parties.
• We may share information with trusted service providers (payment processors, analytics platforms, cloud hosting, AI infrastructure providers) who assist us in operating our platform and conducting our business, subject to confidentiality agreements.
• We may disclose information if required by law, regulation, or legal process.

6. Data Security

We implement industry-standard security measures to protect your personal information, including encryption in transit (TLS 1.2+) and at rest (AES-256). However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Data Retention & Storage

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Voice call transcripts and AI interaction data are retained only for as long as necessary to fulfil the business purpose (typically 90 days), after which they are securely deleted or anonymised.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access, update, or delete your personal information.
• Opt out of marketing communications at any time.
• Request a copy of the data we hold about you.
• Withdraw consent for cookie-based analytics tracking at any time (GDPR, Art. 7).
• Right to erasure — request that we delete your personal data (GDPR, Art. 17).
• Opt out of the sale of personal information under the California Consumer Privacy Act (CCPA). We do not sell your data.

To exercise any of these rights, please contact us using the details below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our website after changes are posted constitutes acceptance of the revised policy.